ELEMENTS staff2staff messages
The Front Desk Log: Warts and all, this is where ELEMENTS hotel & spa staff (Elementians? Elementonians? Elementors?) pass crucial info from shift to shift. POST
When you're traveling, you are what you are right there and then. People don't have your past to hold against you. No yesterdays on the road.
~William Least Heat Moon
The Front Desk Log: Warts and all, this is where ELEMENTS hotel & spa staff (Elementians? Elementonians? Elementors?) pass crucial info from shift to shift. POST
July 24th, 2008 at 4:38 pm
Bye Morgan, have fun, we’ll take good care of our tub, thanks for the spa 101 class.
Thank you so much, Dave for, fixing it so quick.
Thank you, Regino, for being the van king all day today. Wow, busy busy busy.
WASHER
The newer washer is out of order (spin cycle issues), Seth is trying to reach a fixing person, just so you all know.
LOOK INTO THE FUTURE
Whenever you are idle, go through upcoming reservations and make sure we have no loose ends. Also look at the availability calendar and make sure we don’t have any over bookings (rooms UNIREZ “creates”, but don’t have a room assigned). If you catch one of those, let me know asap.
Be strong and calm and kind and eat your fresh mouth emporium offers. Much Love.
July 24th, 2008 at 3:42 pm
Ok pool news.
Well everything is looking good so far. I will give the hot tub a once over right before I leave. It mostly just needs to warm up. The pool should be fine for while I am gone. The big thing people are going to need to keep an eye on is the water levels. The pool should be ok unless there is a whole mess of people slashing all over the place. The hot tub though, needs to be filled almost once a day. The most important thing is to keep the water level over the top of the intake on the side. There is a small hose hanging on side of the shelf in the chem room. You just need to hook it up to the faucet on the outside wall and let it run a bit. It’s about 10min per inch of water. If you all could be responsible for keeping an eye on the level (perhaps you lovely cafe ladies?) Steffi knows how to add water, as well as Seth and Regino. It’s not too hard :). I will have my cell so please call me if you have any questions. I will be reachable almost the entire time although I don’t know how well I will have service in Blaine. But I will try not to leave you hanging. BYE!!!!
July 23rd, 2008 at 2:27 pm
Good evening everyone!
Room 118 if someone could get a hold of the guest to see if Seth could go in and quickly fix the bathroom ceiling fan! AWESOME! I received a package from visions espresso…..with the grinder part Laura and I have been waiting for…..I was so exited until……..THEY SENT ME THE WRONG FREAKING MODEL PARTS!!!!!! They sent me the home version and not the commercial version. ERRRGHHHHH…I think that will be the time I go through them! To many mix ups, and non shipments! Sorry Laura! I called Rancilio and left a message to go through them and get the right parts ASAP! Thats my project for now. Soon we will get you you’re grinder back
I think that is all folks! Chao
July 22nd, 2008 at 11:04 pm
Ohaiyo gozaimasu miina-san! Genki desu ka? Honto ne? Yosh! Ikimasu!
Jut a few things for the morning:
#1234758 need to have massages confirmed w/ the spa. I had spoken to Dana right before she closed and the times were available. They need 3 separate 60min Swedish massages at 5:15 on 8/16. The names of all three of the ladies getting the treatments are in the rez.
Steffi, those folks who had all the massage treatments you booked; I can’t get a hold of them. I have called everyday and left a message on the number you left.
Hot Tub update. Just so you all know the story. When I came in to to my usual daily check-up there was water spraying out the side of the hot tub filter pump. Not the pipe but the actual pump itself. It is shut down because without that pump we can’t run the heater. Rob is calling his distributors and is trying to get a new pump here as fast has he can. Please tell people that we are really sorry about the breakdown. Because we are on an island it’s sometimes hard to get specialized equipment here in a timely manner. So… Bottom line. The hot tub could open tomorrow or in a week. It’ll take as long as it takes.
Not the best time for me to be gone for a few days is it? Sorry.
Oh and in case anyone is wondering. I did order Hot Cocoa from Sysco on Sunday. We should hopefully get it soon.
Well that’s it for me tonight. Arigatou Gozaimasu! Oyasumi Nasai!
July 22nd, 2008 at 3:33 pm
Good Afternoon! So nothing too eventful this morning…the Victoria Clipper called and I told them that we will have to charge them for #1126345 even though she left a day early.
#1217810 canceled her kayaking trip this morning with Outdoor Odysseys and I told her that we have to still charge her because of OO’s cancellation policy. She was totally fine with that.
Broken foot man canceled his reservation w/ us and I called SJO and canceled his kayaking as well.
Other than that, there’s not a whole lot that went on this morning.
See you guys on Thursday!
July 21st, 2008 at 11:37 pm
Mornin All! Just a couple of little things.
- Room 106 borrowed a laundry basket from the laundry room. They are leaving early so please let Raquel know it’s in there.
- Reservation numbers 1225254 and 1232154 were no-shows. Please charge them accordingly in the morning.
- Victoria Clipper reservation #1126345 is checking out day early. Please read the notes I left in the rez.
- Reservation #1232035 is checking out on the 24th and had put something from the gift shop on his room. I noticed late last night that we don’t have his card saved on file. We always need to make sure we save the card number when you make a new reservation.
- A very light, minor, caffeine-free, diet-gripe. I know it’s busy for the morning people. But please, if you can, try to remember to check all the guests out. That way when we have a rush at 3pm we aren’t getting errors from the system telling us that people are still checked into the room. Thanks!
Congrats to Lilly on her new wheels. Makes me jealous. Say… Think I can borrow it for the weekend?
(renting a car stinks)
July 21st, 2008 at 2:57 pm
The ice machine is fixed.
Morgan
I have a call into WEBREZPRO, if you get a hold of Kyle I would really like to talk to him.
If any of you receive a call from WEBREZ, please pass them along to me.
July 21st, 2008 at 10:41 am
Me again
MORGAN-
Call Kris at Western Prince
July 21st, 2008 at 9:52 am
Good morning!
Steffi- The no shows last night.. I think you dealt with, but I put the invoices in your box just in case.
MORGAN-
Kyle from webrez called. You know the deal– I think. Number is 1-800-221-3429 ext 217
July 21st, 2008 at 8:57 am
Good Monday Morning:)
I just want to let you all know what FABULOUS job you are all doing. Well done on the great Trip Advisor review. Let’s keep them coming.
Music
As Khaili said below, we are having a jazz singer come and play in the pool patio on Thursday July 31 from 5pm to 7pm. Tell all our guests that are checking in and making a reservation about it. Feel free to check out her myspace, it has a demo of her Music.
Bikes
Stefan on Monday morning could you please take bike #6 over to the bike shop.
Laura and Adam
They are going to be out of town off and on for the rest of the month, please direct all issues for them to me or Steffi.
Thanks you all, I really appreciate what a great team you are. I just can’t say it enough…
July 20th, 2008 at 11:01 pm
Not too bad tonight. Except for the ferries being over an hour late after the 5:05.
NO SHOWS
Rooms 334 and 339 were no shows at closing. We may need to talk to the folks in 101 because these are rooms made for their people. One of the names mentioned in the notes has his own room under his own name for last night. It’s all very confusing.
BIKE STUFF
One of the orange bike’s (I forgot to get the number) seat is all wonky. It seems that not only is it tilted way too far back but one of the springs has fallen through the retaining ring thus twisting the seat at a odd angle. I have but it up on my front porch to keep it out of circulation. Can we perhaps have Seth look at it? If doesn’t think he can fix it we may have to take it to Paul or swipe the seat off of the “parts bike.”
Gio’s cinnamon rolls are indeed yummy. They need raisins though.
mmm… Thanks for the info on the green tea gum Steffi.
July 20th, 2008 at 7:23 pm
Thank you, Gio, for fixing my car lights, you rocked my little insecure world!
Take care, Priscilla, I hope you aren’t in too much pain after they take your wisdom away. Let us know if you need something.
Morgan, the green tea gum came from MP, over by the healthy treats, next to the mixers.
Have a good couple of days, everybody. Good weekend, you all worked hard. Thank you.
July 20th, 2008 at 3:48 pm
*Whistling*
Went REALLY smoothly today. SO MUCH LUGGAGE. I will be done in the kitchen for the baking.
I went down and purchased disinfectant for thehelmets. Its the Lysol in the back above where we store th e luggage. MMMmmmm smells fresh! Nothing else I think. Once again, My friday has crept up on me. Every one have a good monday and tuesday! Ciao
July 20th, 2008 at 2:58 pm
Hello Everybody!
Wow. the bikes were popular this morning, there must have been a fleet of them out on the streets (haha, bad joke)
I’m going to be out of the office for a few days but i set you all up with folded key envelopes (and extras already folded behind) and also napkin/silverwear sets
The Lawyer group returned the kitchen key which was borrowed so they could move their stuff in when Relay for Life was in the conference center.
Gio let me try one of her yuuuummy gooooey cinnamon rolls this morning. MMMMMMM!!! I have to say it was very delicious!!
OH yeah. And remember when closing and lock up EVERYTHING, everything.
I’ll be gone for a few days but feel free to facebook meeee!! i will be home in bed with chipmonk cheeks, hehe. See you next weekend.
Priscilla
July 20th, 2008 at 12:24 am
RANDOM STUFF FOR SUNDAY 7/20
335
Guest would like to see if they could get another luggage rack please. Also their phone does not appear to be working. It may just need to be plugged in correctly. It was late and she didn’t want me to come in and look at it. Can you please have Regino look at it in the morning? He may have to take them a new phone. They are on the top most shelf behind the door in the bathroom.
215
These folks are our accidental 2009 reso. They will be moving to 323 on Sunday. I have put that in the housekeeping notes but can you please ask them to take care of that room as soon as possible and to let you know when it’s done? These folks aren’t too happy about their situation so we should try to make their stay as pleasant as we can.
Thanks!
Bike #6
#6’s front wheel is a little bent. I don’t think it’s bad enough that the bike shop can’t true it. I don’t know if we can take it to them on a Sunday but either way I put #6 inside the fence instead of keeping it out with all the others. Marina said she rode it one night and noticed the wobble.
Well thankfully I think that’s about it. Good luck with the check-outs. Thanks!
P.S. Steffi’s Fresh Breath Emporium is out of green tea gum. That was good stuff. Where did you get that? Gourmet Galley? Mark ‘n’ Pak(otherwise known as FH Market Place)? Or though your super-special co-op connections? I want to get some. …nummers…
July 19th, 2008 at 8:45 pm
CONFERENCE ROOM
Hey all. Sorry to do this but the folks using the conference room have requested that NO ONE go in there while they are using it. If Gio has to use the kitchen they want to be informed first. They also do not want housekeeping to come in. They found one of the doors locked but ajar this afternoon and were very concerned. So. Because they have sensitive materials in there can we try to respect their wishes until they check out? They will let us know if they need anything. Thanks and sorry for any inconvenience.
July 19th, 2008 at 8:03 pm
Hello hello-
We are hosting a jazz night (you can read about it on the events calender) and I made some flyers for it. They are in the basket that we put the online reservations in.
GIO-
Could you put one in the cafe?
Sweet!
Alright, that is all for now.
July 19th, 2008 at 12:30 pm
Sooo….we are all booked for tonight! All the B&B’s are booked, the Friday Harbor House is full but the Best Western has a few rooms available.
July 18th, 2008 at 10:54 pm
SNAFU CENTRAL
Like Steffi said we found a few rooms that were mistakenly made for 2009 when they should have been for 2008. Most of them were moved without incident but 2 of them are now special cases. The one we need to worry about is a room for Saturday. Rezo #1160590 will be here for 2 days. I have left a message on their phone with instructions to call us. They have 3 options for rooms. 1) They can have our emergency hold room (215) for two nights. 2) They can have 215 then move to a Sky Place for the last night. 3) They can cancel with no penalty and we can help them find a room elsewhere. No matter what they choose please try to be as helpful and as kind as possible. You can discount their room as you need. Use your best judgment, we want them to be happy. Please let me know if you have any questions.
POOL DOOR
The pool door has stopped working. It is not making any flashing lights so I think the batteries might be dead. I will try to find the time and the tools to fix it tonight but I have also left a message on Seth’s phone. If I don’t see Seth I will try to wake up early and fix it if I don’t get it done tonight. I’ll update the blog if I take care of it.
335
The guests in 335 might want to move. They are not happy with the noise above. I think we can swap them into 338 for the rest of their stay. I am sure you will hear something from them in the morning. (Although I hope you won’t.)
Busy busy night either way. I am sorry for so many alarms and I hope the morning goes as easily as possible for you. Peace out!
July 18th, 2008 at 7:23 pm
The Winters
A super sweet pregnant couple made reservations with us by accident for 2009. We were able to put them up at the BW, all is good. I encouraged them to please use our facilities, so if they want to use the pool or our bikes, please let them as per moi.
2009
So after that M & I had the great idea to look for other reservations made for 2009 and we found a handful, some had add-ons, so these people are coming this year. We moved them and made notes. Guys, always call guests if they made reservations for 2009. It’s an easy mistake to make and we can avoid a lot of frustration that way.
July 18th, 2008 at 6:22 pm
ADD-ONS
We have some issues with not having enough or the wrong info regarding add-ons, like sending guests to Roche Harbor instead of our port here for a kayak trip, sending guests to places at the wrong time, with the wrong company and what not. Of course that is totally unacceptable and not how we want to treat our guests.
Please write in the guest remarks:
1) when, where, who, what, how many: 7/18, 6 PM, 3 hour kayak tour with San Juan Outfitters out of Roche Harbor, 2 adults
2) fee added, confirmed, voucher made (if not, make an alarm, explaining what needs to be done, exactly: voucher needed, confirmation needed, don’t write: follow up, that’s not enough)
3) Today’s date and your initials (I want to know who you are, always)
Too much information is better than too little. Write away. And even if it’s busy and stressful and all that, remember: we do this to make our guest’s stay more pleasant. This is their vacation, make it fabulous. Be focused and kind.
I replenished the fresh mouth emporium, check out green tea or lemon tea gum, put that mint in your mouth!
July 18th, 2008 at 5:02 pm
332 is good. Regino was working on it this morning. Everything went well. We are super busy
July 18th, 2008 at 4:35 pm
Can someone go to Browne’s today or tomorrow and pickup 45 sink strainers from John in the plumbing department. Thank you!
July 18th, 2008 at 2:47 pm
CAFE ZIA SIGN
Gary from the city came by and asked us to move our sign onto our property, it is not allowed on the side walk. Please remember when you put it out in the morning.
July 18th, 2008 at 10:27 am
can anyone work my monday evening shift at bird rock on the 21st? i was hoping to participate in a heavy rescue drill at the fire department. it only happens once a month and is required credit for my emt certification. it is a 3-11 shift monday the 21st. please help me out???
kaitlyn
July 18th, 2008 at 9:35 am
Phone Forwarding
Come and see Cindy for a little lesson, it works just fine, I tried it 3 times this am, I will run through with each of you.
NIGHT TIME
For now the rooms that call the front office after hours are not being forwarded to Frontline, they come into the office and receive the front desk message. It now has a recording on it that says if they reach the front offices after 11pm and before 8am, to please call the night manager. 317-7567..
Uniform
Don’t forget your brown pants and blue shirts, if you are cold wear a white long sleeve underneath your blue shirt. You all look so spiffy when you are dressing the same:)
SETH
Seth is leaving Friday at 9:30am, he will be off island today but back later tonight. So if you have any issues please call Regino.
Welcome back Priscilla, how was orientation?
July 17th, 2008 at 9:14 pm
332
Bathtub doesn’t drain. Please have Seth look at it after noon (12)tomorrow (it’s a long stay).
PHONE FORWARDING
I just tested the forwarding to explain it to Lilly and it doesn’t let me punch in the forwarding number (busy signal, console says “wrong number”), aaarrgh.
July 17th, 2008 at 8:01 pm
Goodmorning Khai
So I have set about 5 alarms for tomorrow morning….I’m sorry, people just aren’t picking up their phones tonight!! But you can just leave them alone and I will take care of them when I come in at 9, I just didn’t want you to be completely overwhelmed! See you at 9 missy 
July 17th, 2008 at 5:27 pm
PHONE FORWARDING
As of tonight we will forward the 4000 to the call center at night. How? See instructions on back desk. Thank you Cindy for your never ending energy to get this finally figured out. yeah!
July 17th, 2008 at 1:14 pm
AMERICAN RING TRAVEL
Beware when processing ART faxes: if it says ‘Reservation Request’ on top of the page, make a new reservation. If it says ‘Rooming List’, the reservation has been made already and we simply need to double check dates, length of stay etc., before faxing it back.
DOUBLE CHECKING
Don’t forget to double check online reservations, clipper faxes, etc. in the basket on the back desk, daily, always, it needs to be part of your daily routine. Please read Cindy’s memo on the subject and initial.
July 17th, 2008 at 12:22 pm
Morgan-
1028844 call these people. They need to talk to you. You know the deal.
July 17th, 2008 at 8:25 am
Hi Mr. Esspike
We really like your summer tips. One more thing to add, if you want to go to a REALLY fun doggy camp, try Down Town Dog, 360.378.0981 (you can use your mom’s new cell phone) you get to load up on the Bow Wow Bus and they take you to all kinds of really fun swimming holes when it is hot,(even when it’s not) they also take you on long walks in the woods or to the beach. We get to go once or twice a week, but if my parents forget to take us, or they decide we can skip a few times I (Thor) get really obnoxious with my tennis ball and won’t leave my parents alone so finally they get it that I need some extra hard play time with the rest of the dog gang at Down Town Dog.
Lavender, that sounds like a fun thing, can you eat it? I like to taste everything, sometimes my family thinks I am part goat..
I (Zeus) really like baby carrots, they taste so good when they come right out of the cold refrigerator, they are good for my eyes too.
Stay cool our fellow black lab. Maybe we will catch you at the local swimming hole soon. Anyone seen Roxi???
July 16th, 2008 at 11:06 pm
Goodmorning Khaili! Hope I closed everything up right…it was pretty slow this evening, no major issues that I can think of. See you all at 3!
July 16th, 2008 at 8:51 pm
341
Door didn’t open, blinked green, but didn’t open. Amazing Seth came by, interrupting his dinner, opened the door but couldn’t fix it. Moved guests (read file). Please please please make double extra sure that 341 gets cleaned after Seth fixes the lock. Room is blocked out until Sat.
July 16th, 2008 at 4:07 pm
BE COOL - SUMMER TIPS FOR THE BIG BLACK DOG
As we all know we can only loose heat through our tongue or feeties. Have your people put a water bone (ice cube) on your feeties. It cools you right off. If you like, twitch and growl a little, they’ll give you a treat in addition to keeping you cool.
I get aspirin after walks, because my hips are bad and I’m old. My Steffi puts it in a bread ball or a cheese ball. Leave the bread ball in your mouth for a bit, then spit out the aspirin, you’ll get way more treats that way.
As you undoubtedly noticed, the flea season has arrived. It’s not as bad as last year. If you are like me and don’t like pesticides, have your people comb you daily, then spray lavender toner on you (Laura gave some to my Steffi from the Palindaba store). It’s good against hot spots too and makes you smell like old lady. Remember not to visit with Morgan after using lavender toner, he gets sneezy. Eat lot’s of garlic and brewer’s yeast. My treats come in that taste and the bugs don’t like the smell. If your people aren’t forthcoming with the treats, just sit in front of the treat bag for an hour, they always break.
Well, my fellow black dogs, these are my summer tips. Remember, always lick your people first and then your privates, humans like it better that way.
July 16th, 2008 at 2:39 pm
UNDERSTAFFED
Sweeties, over the next couple of weeks we are skeleton staffed. Please be on time, work hard, think ahead and make it easy on the person working after you. Especially at Bird Rock, do as much as you possibly can for the following shift. I won’t be around much, working the desk at ELEMENTS, but call me if there are issues. I can always do a store run, etc.
A couple of other random things: if you promise something to a guest (like an early check in), write a note in that guest’s file. Please don’t give out room numbers before check-in time, things can change.
This is it, this is what we are working towards all year. Be focused, keep your spirits high and be kind.
Much love.
July 16th, 2008 at 2:29 pm
Hi!
There is a lil’ package, on the desk. Came from guest # 1194995. It is a pillow from her grandmother. Its very special to her. So I have the whole shipment label ect… just need to be taken up to the San Juan post.
guest # 1224301, we were told to charge the card that is on file. The card that is on file does not want to go through. Read the notes in remark’s and see if you have problems like I did. We need to figure out another card that we can charge to pay for this room. Lets see…..I’ll probably write more after my shift :>
July 16th, 2008 at 12:30 pm
BLOG
Where are all my bloggers? This blog is lonely.. Don’t forget to blog at least once EVERY shift.
Massage
I had a massage for my neck on Monday and Richard Wills gave an awesome massage, for anyone that likes a deep tissue massage it was amazing.
Steam shower
spa d bune has a steam shower, if you have guests that are interested, it is $20 for one session..
Keep up the great work everyone..
July 14th, 2008 at 10:58 pm
Hi
FOLLOW-UP
I processed three webervations tonight that need phone calls about whale watching/kayaking/and massages.
#1221953
#1222039
#1222118
EVERYONE:
Please read about #1057474- it is very important that if she calls everyone knows what is going on, she is already a little upset about the mixed up charges on their cards.
By the way-
Thank you everyone for the happy birthdays! it was so fun and the cake was extremely tastey!!
See you tomorrow afternoon ♥
July 14th, 2008 at 4:15 pm
HAPPY BIRTHDAY PRISCILLA AND TORY :):):):) I AM SORRY I AM NOT THERE TO GIVE YOU BOTH BIG HUGS THIS AFTERNOON.. MY NECK DECIDED IT NEEDED AN IMMEDIATE BREAK, SO I AM AT HOME WITH THE HEATING PAD.. HAVE THE MOST WONDERFUL DAY EVER, YOU BOTH DESERVE IT..
Laura and Adam are out of the office. I think they may be back at the end of the week. Please pass anyone to me if they need immediate attention.
STEFAN
Did you eat today????
Morgan
I am going to get a phone like yours, remember when you copied my Razor??
Khaili
See you at home
Have a great afternoon everyone:)
July 14th, 2008 at 10:53 am
UPDATES
1) We have an update on the refund we are trying to do for reso #1028844. It turns out that since the transaction was done over 120 days ago, our system won’t allow us to refund it. We have sent in paperwork to Authorize.net that, once approved, will allow us to refund the amount. I have left a message on the guest’s phone informing them of this but if they call please just pass on the message that we should know in the next day or so if we can refund the card or, if we will have to mail them a check to refund them.
2) I have also talked to the originating travel agent for the folks up here for the trial. She is going to try and cancel the room through her system so we won’t get charged the commission for a 13 day stay. If she cannot cancel through her system she will call Unirez to inform them not to charge us for that reservation. She should be calling us later today to let me know how it went. Hopefully everything will go smoothly.
Ask me if you have questions. Thanks!
July 13th, 2008 at 7:13 pm
A very expensive white bathing suit was thought to be left here last night. The reservation number is 1212337 if it comes up.
July 13th, 2008 at 2:36 pm
Hello!!
Just a few things….
We all got through the weekend! Totally sold out! Everything went really smoothly I must add
Guest# 1028844 has not been refunded yet! A few of the bike seats are broken. Three of them have no numbers on them. Errrrr. And also Natalia will probably run out of milk again before I leave. I am going to be off this mon and tue. So could you guys check up on her, and make sure that some could get her milk. Morgan ran and got her some milk today, but shes been busy out there! Let ALL the guests know that WE have the best coffee in town! Well everyone have a great couple of days! I’m outta here.
July 13th, 2008 at 2:34 pm
Sunny days
POST SAN JUAN
Tomorrow morning (7.14.. Priscilla’s birthday!) someone needs to bring a small package up to Post San Juan. It is important that it is brought up because it is insulin and the man who left it needs it soon. The package is in the refrigerator so when the second morning person gets here, if one of you (Morgan or Stephan) could bring it up there, that would be awesome!
I made this a lot more difficult that it needed to be.. whoops.
Thanks guys.
July 13th, 2008 at 1:03 pm
TRIAL PEOPLE
I reserved the conference center for our trial having guests through next week (except for Tuesday, 7/15, when we have relay for life). I didn’t charge them yet, since the third room issue is not resolved. I said we would take $50 per night. Please charge once the third room issue is resolved.
July 12th, 2008 at 10:45 pm
Hookay. Lots of randomness for you tomorrow. Here’s the biggie.
1) First the back-story. #209148163 technically has three rooms. #209597162 and #209150841 are the other two. They are here for 13 days each and all three reservations were made by a travel agent and sent in via Unirez. They are up here for court and “were” going to use #209597162 and #209150841 to sleep in and use #209148163 as an office for the duration of the stay. A bit over an hour or so after checking-in and paying for the rooms, they called and said that they no longer wanted to keep #209148163. There is a slight problem with letting them go on it. First off, it’s a huge 13 day stay and they are canceling it the day of. The other problem is that since the reservation came in via Unirez, we are going to be charged commission for this room from the originating travel agent. I told the guest in charge, now staying in #209597162 that I would have to charge them for last night pending getting in contact with the travel agent to have them rescind the commission fee for that room. Right now the full amount of the 13 day stay is charged as a cancellation fee on room #209148163. Perhaps if Steffi is in tomorrow she can decide how we want to handle refunding the guest or not. I have left a message on the travel agent’s phone but they will not be open until Monday. I have talked to the male guest in #209597162 and they know the whole deal. Ask me if you have questions.
2) There is a day spa voucher on the back desk that needs to make its way to the spa office in the morning. It was for one of our guests who walked in to make a spa treatment res. and then asked to have it paid through their room. The voucher is just for the spa’s book-keeping records.
3) Tory made a reservation for a guest (#1219217) who is moving from the Friday Harbor House to here tomorrow. They will be calling to get a ride from the FHH to ELEMENTS at around 9:30am. Raquel says that Regino will be around to run the van. Apparently the guests have a lot of luggage. They know that they will not be able to get into their room early but they do want to drop off their luggage.
4) The guest in #1192120 had us help surprise his wife with some last minute roses. He paid with his credit card but we forgot to get the receipt from San Juan Florist. Can you call them in the morning to get the total for their flowers? Thanks.
5) I am still having problems trying to refund the initial payment in room #1028844. We need to refund that $136.25 to the first card on the list. WRP gives me an error when I try to refund it and Authorize.net has the wrong password apparently. If the guest come in asking about it, please just let her know we are still working on it and we may have to have Cindy do it on Monday.
I think that about covers it. *wheww* Let me know if you have questions. I’ll probably be joining the world of the living around 8-9ish.
July 12th, 2008 at 6:47 pm
Me again-
I probably could save this until I have something else to say tonight, but here I go.. again…
GIO
I filled out the voucher that you asked me to, but I wasn’t sure how long of a trip that was. I left the envelope on the back desk, so if you could fill that out, that would me awesome.
July 12th, 2008 at 3:48 pm
I’m back
PRISCILLA
Tomorrow (The 13th) the people who were in the hideaway are moving up here to the Wind. They are going to need some help with luggage in the morning at 9:30 so if you could give Regino a call and have him head down there in the van, that would be awesome. They will pay for the Wind place when when they get here to drop off their luggage.
July 12th, 2008 at 3:39 pm
Hey Everyone
Wow! it sure is picking up..we are SOLD OUT.
FOLLOW UP
the room service invoice was returned and charged.
Linden’s reservations and vouchers are all confirmed.
ONE THING
#1207807- This reservation is staying here with us at the moment. They needed to cancel a spot on a WW trip, but we didn’t have the card on file. I called their room and left a message for the BROOKS card to come to the office and be refunded.
Also, Do we have comment cards? I think they would be a great thing to have handy.
By the way i attended the Seattle Brass Quintet’s performance and it was amazing!!!! They were all students at UW.
July 12th, 2008 at 2:04 pm
P.S.
The luggage from reservation #1022561 is in the back. Has her name on them. She will not have the tags
July 12th, 2008 at 1:44 pm
Hello hello
Beautiful day! The weather is incredible.
Just a quick little note:
There is a set of keys on the back desk. They are for reservation number 1154981. They should be stopping by to grab them.
Thanks guys.
July 12th, 2008 at 12:40 am
Yay blogging from home. 314, 336, 338, 341 finally did show up. They had me split the room 7 ways. That was fun. There is an amount of $136.25 that needs to be refunded to the card on file on rooms “336, 338, & 341.” I kept getting an error so maybe Steffi can you take a look tomorrow? Thanks. Please let me know if you have any questions. hokay… bed time.
July 11th, 2008 at 11:11 pm
GUEST #1188048
Guest has a Sea/Sky package. Please read the notes in his file and give him the vouchers on the back desk. Please make sure to tell him that he needs to bring a lunch and some water for the trip. The Crystal Seas shuttle departs the waterfront at 10:30am. Call him if you don’t see them by 9:00am. Also apologize for me that I didn’t have the vouchers for him when he checked it. I hope he doesn’t think I was rude.
GUEST #1202343
Guest had ordered room service with explicit instructions to have the food in the room by 10pm. The guests where not in the room so Khaili just left it there with the Hot Bag and the clipboard w/ the receipt. Khaili was kind enough to stick around and take care of this because I had a lot of check-ins still left from the 9:30pm boat. Sadly I did not get the amount total. I did tell the guests, who came by later, that we will need to have both the signed receipt and the hot bag back in the morning. Please make sure we get those.
FRONTLINE
The call center and I talked a lot this evening. She was doing test calls and nothing of ours was making it to the call center. Bird rock was doing fine but she couldn’t get anything to work. Almost all phone calls were being rolled into the “5800″ line. I had several complaints that people trying to leave messages were being disconnected once typing “3001.” Many of the messages I did get were just hang-ups. I was swamped and I admittedly missed a few calls but I did notice that they were ringing for a long time before disappearing. Who knows just how many of the calls I missed made it to voicemail…
NO SHOWS
Rooms 314, 336, 338, & 341 were all now shows at closing. They are all under the same name and Khaili said that she spoke with them earlier in the day. So I wonder what happened.
LATE CHECK-INS
Guest #1180164 was an after hours check-in. Please make sure we get a copy of her invoice in the morning.
July 11th, 2008 at 8:33 pm
PRISCILLA-
There is a pink sticky note for you on the back desk. Your name is on it, and it is for you to call this lady back. She said that she is the person taking you down to Seattle U’s orientation…?
July 11th, 2008 at 2:29 pm
Room 340, #1022561. She will be leaving all of her luggage in her room, because she is leaving really early and then not coming back until after 3pm…so will one of the morning persons please go and grab all of her luggage from her room and put it in our luggage room? Thank you soooo much!
July 10th, 2008 at 11:08 pm
BIKES
Bikes number #1 and #9 both need air in their front tires.
The license-less one parked near those two has loose handlebars.
LAUNDRY ROOM MADNESS
The breaker keeps shutting off in the laundry room. At first i thought that the ice machine was broken, but after i talked to Dave he told me it was a breaker problem. So i learned how to fix the breaker, but it happened again. and again. Pretty soon by the end of the night the breaker blew 4 times in a row while i was trying to get ice. Also, every time i turned the breaker back on, the washer and dryer that were interrupted turned back on again. They were stuck mid cycle.
PHONE MESSAGE
Sorry to leave this behind, but there was one phone message that needs to be returned. They need to switch the dates of their stay- the name and number are on the back desk on the message log.
NIGHTLINE
I am following the directions as written but can’t get through to the dial tone. Can someone help me?? Morgan told me to remember to press (9) first, and i do that, but it still lacks a dial tone. Instead i hear that phone voice that tells you to dial again. If i don’t press (9) then nothing happens at all…
EXTRA
The white paper cups we use in the lobby. I tried to restock them, but i do not know where their new hiding spot is.
July 10th, 2008 at 8:10 pm
HK REPORT part 2098:
When closing out a room to be cleaned the following day, please do the following: mark the room as “closed” in the Unite Closeout section of WRP. Then write in the HK report that the room needs cleaning. Then, once the room is cleaned, erase the note out of the HK report, since it will stay there and will not clear on the following day. What? Ask me if that doesn’t make sense. Thank you.
July 10th, 2008 at 4:05 pm
KEYS
The pool patio keys live above the front desk door (the one with the swinging doors). Please return them to their home every time to use them.
304
The guest who will check into room 304 have some food and a bottle of wine in our employee fridge. Please give it to them when they check in.
VOUCHERS
Our gift certificates (vouchers) are in my computer under front desk resources - maps and logos - spa voucher.
CLOSING
Please empty the garbage and the coffee, do the dishes, deal with the emails in the in-box, process new online reservations every night before you leave. I know there are some things which are hard to do at night, like booking massages, but please make it nice for the person working after you (there is no “I” in team ELEMENTS!)
July 10th, 2008 at 7:58 am
Good morning to all!
KEYS KEYS….misplaced keys. I opened with Lilly this morning and the patio was locked. This is fine in all, but when the patio key is misplaced, it makes it VERY hard to open Cafe Zia. So if it could be nicely put in the cafe zia keys or the pool keys, or somewhere the early morning girls can find it. That would be awesome!! Thanks
July 9th, 2008 at 10:37 pm
GIFT CERTIFICATES
Ok, I don’t know if I am just off this night or if the gift certificates have been put somewhere only the boss ladies can find them but, when I went to open them so I could print some I couldn’t find them anywhere. Sorry… I didn’t get them printed out tonight.
Geez! the office is soooo stuffy.
Laura, did you find your camera? I’ll bring the VHS-DVD combo unit for you tomorrow.
July 9th, 2008 at 7:00 pm
IT’S ALL ABOUT THE DATES
Please always always always read the dates of a reservation back to the guest after making a reservation. And, and I can’t stress this enough, double check the dates when checking a guest in as well. Then, when making the room key, double check the room WRP assigned with the room key you just made. I know it gets hectic during check-ins, but this needs to be done, every time.
FILING SCHOOL
After you double checked clipper assignments or online reservations, please file the hard copy in the file cabinet under the fax machine. And: put the online reservation in the online reservations folder, the clipper into the clipper folder, the HK report in the housekeeping report folder. Then: the newest piece of paper always goes in the front of the folder. Got that? There will be a test next Wednesday!
Alles Liebe zum Geburtstag, Raquel, we love you!
July 9th, 2008 at 1:38 pm
BAG TAGS
Pleas have all guest last names on the bag tags when you store them in the baggage room. This makes it MUCH easier, when you go hunting for the bag when requested by the guests.
WEBREZPRO
If there are any weird issues with WEBREZ could you please print out the invoice, put a note on it, then set it in my box.
GARBAGE
Everyone, regardless of what job you have, front desk or housekeeping, PLEASE pick up all garbage, small paper, cigarette butts etc…
Thanks so much,
July 9th, 2008 at 9:12 am
HAPPY BIRTHDAY TO RAQUEL….. Have a wonderful birthday Ms. Raquel…
July 8th, 2008 at 7:32 pm
NEW BIKE PROCEDURES
Per Cindy, from now on we will be locking up the bikes at night and when they are on the racks. This is to help us keep track of the bikes during the day and combat a recent rash of “late-night” bike borrowings by guests unknown. I have made up two 15′ lengths of cable. We also have 2 new padlocks that are keyed to the same key (Yay! one less key!). The front desk has a key right inside the saloon doors in the office, Cafe Zia gets one to keep in their cash bag/register and we have 2 extras in the safe.
At night, link the cables together and lock up all the bikes together. During the day, one cable will go on one rack and one cable will go on another. When a guest checks the bike out we will go with them to unlock the bike, help them size the seat, and write down the number of bike used. When the bike is returned we need to go out and re-lock the bike to the rack. Since there are so many of us on shift at any given time we hopefully should be able to pull this off.
The procedure will last like this until the summer dies down or we get individual locks for each bike again. I am sorry for the confusion this is going to cause Natalia Wednesday morning. I will leave Cafe Zia’s key and some instructions in their cash bag. Hopefully it’ll go alright for her. If you have questions please ask me or Cindy. Thanks!!
July 8th, 2008 at 3:44 pm
Fax Machine
The fax toner is out, there was a thought that we had an extra toner in the back office, we don’t, so the fax machine is out of commission until the order comes in on Wednesday from SJ Office Center. The fax machine will store the faxes and when we put the new toner in,they will all print out. PLEASE PLEASE PLEASE, keep looking on outlook, you can then print anything you need to my back printer.
NEW FLASH**** Morgan just found the old, old toner cartridge, he will put it back in and we may get some faxes out of it…
COFFEE CUPS
Please do not order anymore coffee cups for the lobby, Raquel says we have LOTS in storage.
FRONT DOOR
WOW our front door looks awesome.. Nice and black with out any scratches..
COUNT DOWN
Priscilla turns 18 6 days.. Where has the time gone.. HAPPY EARLY BIRTHDAY PRISCILLA..
July 8th, 2008 at 2:57 pm
The phones were ringing like crazy this morning!
Steffi, Morgan, etc.- I made the Colorado HeartCycle room list, it is on the back counter.
Other than that, there’s not much going on. See you all on Thursday! I’ll be at Cafe Zia…!
July 7th, 2008 at 10:36 pm
Hey Everyone
My first room service since switching to Backdoor Kitchen.
Also had to set a remote, yay!
Lots of guests in the office tonight with questions about the islands. Fun. Fun.
See you tomorrow!
July 7th, 2008 at 3:01 pm
Hey Everyone
Those missing remotes..They were put back in the maintenance room.
July 6th, 2008 at 3:14 pm
MORE HEAVEN
Gio will store pastries she can sell the next morning in my office. These are not up for grabs. Step away from the pastries and put your hand where I can see them!
GUEST COMPUTER
Chris hobbled by today and fixed the guest computer. Yeah, Chris, we all hope your back gets better soon.
GUEST LAUNDRY
The newer guest washer is broken. The plug melted a little and sparked. Khaili put an out-of-order sign on it. It seems to me another job for Super Dave?
July 6th, 2008 at 1:03 pm
Found the remotes in the maintenance shed. Yes, please everybody, leave them in my office.
HEAVEN
Gio baked fresh scones, croissants and cinnamon rolls for cafe zia today. Amazing. Gio and I were fantasizing about moving cafe zia into the lobby in the winter. Adam, that could be our first step for our bar? What do you think?
July 6th, 2008 at 12:10 pm
REMOTES
Hi everyone! We are missing a clear, plastic tub full of extra TV remote controls. This tub used to sit next to the safe in the back office. Now it’s a bummer those remotes are missing but the worse part is that our ONLY copies of the 4-5 different instruction booklets for the varying remotes on the property were in that tub too. I have looked just about everywhere but nada. Raquel doesn’t know anything about it either. If anyone sees the Macedonian girls could you post the question to them too? We need this stuff back in to office pronto. If they got thrown away… Keep your eyes open! Thanks!
July 6th, 2008 at 9:53 am
Everyone: Please do not call Raquel before 2pm today and ask for any kind of housekeeping update, or ask if specific rooms are ready. Thank you!
July 6th, 2008 at 8:46 am
Hi Khaili! I’ve been thinking a lot about the car wash idea. I’m a little concerned that there just isn’t enough room in the parking lot to do this. The parking lot has been seeming so crazy lately, I’m worried that this won’t work very well. Yesterday, I couldn’t even turn in to the front lot it was so crowded. I feel really bad because I would LOVE to extend this to you, but this just isn’t the time, I’m afraid. I’m so sorry.
July 5th, 2008 at 10:21 pm
Blogging from home :]
CAFE ZIA
When I went out to the coffee shop, the fridge was too cold. All the milk, etc. was slushy. I BARELY turned the temperature down, and asked Steffi to check on it in a while. If all of the milk spoils, I take full responsibility.
LAURA
Okay, so I first asked for the 10th of July to do the car wash, but a bunch of my relay team won’t be able to make it, so do you think that Friday the 11th would be okay?
Alrighty, thats all for tonight.
See you tomorrow at 1
Khai
July 5th, 2008 at 5:52 pm
BIKES
I updated the bike check-out form (so it makes more sense). Very important: please account for all bikes at night when you put them away.
FAN IN 314 BATHROOM
Super Dave will be able to fix the light, he disconnected the heat and fan for now. We will have to have this fixed when the season is over.
WEEKEND
Thank you all for your hard work, especially Morgan, Lilly & Tory, who spent their 4th of July evening here staffing our desks. This was a big one and you all rocked.
July 4th, 2008 at 11:42 am
Happy 4th of July to everybody!
July 4th, 2008 at 10:09 am
Me again.. sorry.
LAURA
The car wash is for JULY 10th. Not June. Whoops…
July 4th, 2008 at 10:08 am
NO SHOWS
I will talk to you and go over the details with you when you get here. As for now, Stephan and I are releasing the rooms and trying to resell them!
Both of the no shows for last night were under the same name. I called him this morning and he knew nothing about the reservations. They were booked for three nights (last night, tonight, and tomorrow night) for two rooms. He said that he came last year at this time, and it looks like the reservation last year, July 5th. He wanted to speak to a manager, so Steffi…
Spring street is already crouded. I love the Fourth Of July!
July 4th, 2008 at 8:55 am
Happy Fourth
David Waldron called. He said Hideaway is ready for tonight.
ELENA
There were a few vouchers on the back desk that are filled out, but don’t have the dates. Were these for something special?
MO
Thanks for all your help with the chairs for the parade!
LAURA
Question for you. My relay for life team was wondering if we could do a car wash June 10th. I was wondering if we could do it on the property. Let me know what you think.
July 3rd, 2008 at 9:01 pm
Some how the Hideaway was over booked. The guests that checked in came back saying that there was definitely a different person staying there. So, we adjusted the price for them and sent them to an Earth Room. I left a new receipt on the back desk for them in case they would like to pick it up. Why did this happen? There is another reservation coming in tomorrow?? Do we need to find them a room elsewhere?
I called David Waldron and the # for Housekeeping and left a message with both numbers asking that they please call us back asap.
July 3rd, 2008 at 11:20 am
FUZZY THINGS: Don’t forget that when you take a reservation for a pet room, you have to manually enter the pet fee ($15/night). Also, don’t forget to get the critter’s name and enter it in the housekeeping notes so that our housekeepers can set the room up appropriately.
Thanks!!
July 2nd, 2008 at 10:56 pm
UH OH…
So last night when I tried to forward the calls it would not let me. I dialed 9 then *72 and all I got was a message “we’re sorry but the service is not available on this line” so I tried just *72 and got an error constant beeping. So I tried the other lines and had the exact same problem.
July 2nd, 2008 at 5:34 pm
FORWARDING THE PHONES
As of today we will forward our phones to Front Line call center at night. How? Read and initial memo on white board. Very important: cancel the forwarding in the morning.
BIKES
As of tomorrow we will track our checked out bikes with a spiffy form Elena or I will make (in bike release form folder). Our exchange students will bring all ELEMENTS bikes to ELEMENTS in the morning and tell the FD staff which bike they have brought back. In the evening they will take a bike home and will tell the FD staff which one they will take home. Yeah! And since we are well staffed currently, when a guest checks out a bike, please go out there with him/her and help find a good bike and write down (on Elena & Steffi’s spiffy bike check-out form)which bike the guest checks out.
NOTHING TO DO?
Check the mid-day procedure list on my bulletin board and do the things on it. Walk through the lobby and gift shop as if you were a guest, then straighten pillows, vacuum, put gift shop in order, replenish coffee station, check flowers. Or walk through the property, pick up cigarette butts, behead dead flowers, pick weeds, check the bikes for air or loose parts.
Go through upcoming reservations and make sure we didn’t drop the ball somewhere, make sure we have enough vouchers, gift certificates, beach cruiser release forms, pet registrations.
And if there is really really really nothing at all to do? Read our websites (Bird Rock has some nice new guest reviews, do you know our fall special at ELEMENTS?), read our reviews on Trip Advisor, read the chamber of commerce and the visitor’s bureau websites, in short: learn about your field.
We have a busy week ahead of us, folks. Let’s be brilliant!
July 2nd, 2008 at 4:12 pm
KHAILI and STEFAN
Well it would help if I would be a date and time in the below note to you, Khai I think I am just use to you knowing what I am asking:)
The chairs of course need to be put out on the morning of the 4th of July..
Thanks again,
July 2nd, 2008 at 4:11 pm
Hello
Thanks Priscilla, it was great to work with you a little last night. Thanks you to you and Lilly for finishing that wonderful key project I gave you.
Tomorrow (Thursday) Terri Ogle is sending one of his painters to paint the front office door. The door will be taken down, so we will be without door for the day. But the weather should be warm and we will not miss it.. Plus it will be so nice to have a door with out red shinning through.
Call Center
Every night the closing person will forward the 1st and 2nd line to the call center, please see Steffi or I for directions. Then every morning, the opening person will have to deactivate the call forward, DON’T forget to ask Steffi and I for directions.
July 4th
I hope EVERYONE has a wonderful 4th of July, we will have LOTS of guests and things will be very busy, so slow down, take a deep breath and put on your lovely smiles..
KHAILI and STEFAN
Would you be so kind to put out ALL available out door chairs in the front of the hotel on the sidewalk and mark the chairs off with the yellow caution tape and put a sign that says “For ELEMENTS guests”.. Please let all of our guest know as they check in that we will have some reserved chairs and it will be on a first come first serve basis.
BIKES
Steffi is going to create a log in and out sheet for the bikes, please look for her instructions on what we are expecting you to keep track of.
MORGAN
Tell me about the jets in the hot tub????
STEFFI’S got a cell phone.
July 1st, 2008 at 10:29 pm
Oh yeah, did anyone ever mail Steve Mason books. He was the man from elderhostel. He called today saying he hadn’t receieved them, but was pretty sure we had found them???
July 1st, 2008 at 10:27 pm
Hey Everyone!
Welcome back Cindy
How’s it goin? Well today Lilly and I sorted through all those extra keys we had laying around and relabeled the key box. In the process we also put all the key lock boxes together. They are in a plastic container on the back desk. Gio could you give those to Seth to put in the maintenence shed today?? Theres also a container of remotes that have been hanging out on the back desk. Where do those go?? Are they there for a reason??
Diana and Olycia have bikes #3 and #8
NOTE* the guest computer it temporarily out of service. Techie Chris is out of town and will fix it as soon as he can.
MORGAN
(#1196485) called back and gave the okay on the massage.
Have a great day everyone!!
Priscilla
July 1st, 2008 at 12:57 pm
Well folks, we didn’t make our June forecast. I’m sure that we’re all pretty bummed about that. I have been very carefully analyzing why we didn’t make it and I think it has mainly to do with the poor weather. Which, despite my wishes, remains out of my control. Both Elements and Bird Rock came in under expectations even though our advanced bookings were really high. What does this mean? Unfortunately for you it means no June bonus. For us, it just means we still can’t afford to pay all those darned bill collectors. BUT, it doesn’t mean we need to give up hope. Quite the contrary. I really do think that it was the weather and not the ecomony (which depsite my children’s wishes, also remains out of my control). So, let’s just all keep those beautiful smiles flashing and dazzle our guests, future, current and past, with our wonderful hospitality. Any questions, comments, ideas or dreams, just let me know. Happy July!
June 30th, 2008 at 10:30 pm
Hey Guys,
HOUSEKEEPING
Please tell Raquel or Regino that the Nordstom’s group will be putting all of their stuff in room 314. They will have a late check out around 1:00pm like last time, this way they can check out of all the other rooms on time.
ISSUE
It is nice to have employees that try to help as much as they can.
Room 106 had a clogged up sink. I tried my best to un clog it but it needed real help. Seth came in at 9:30 pm but his card deactivated, THANKFULLY Morgan was upstairs and could come to set it. Then Seth went on to fix the sink.
STEFFI
Thank you for introducing me to your very cool teacher friend, I hope you all have a wonderful visit while she is up!
See you at 3:00
June 30th, 2008 at 5:25 pm
Diana and Marina have bikes 6 and 10.
I am just writing it here because I am not sure of where else we are supposed to write it. Do we have some sort of system?
June 30th, 2008 at 5:11 pm
MORGAN-
This guy wanted to talk to you. Please call him back. His rez. # is 1094836.
STEPHAN-
There was a reservation made for a man today and I think I heard you talking to him. His rez. # is 1200511 and when he came to check in, there was no reservation under his name and I checked todays check ins for any name close to his name and there was nothing. I am assuming that there was a misspelling in his name and it was made for the wrong date as well, but maybe it just didn’t get processed. I’m not sure. If you recognize it maybe you would remember if you made it for a different date. Let me know if you have any questions about this.
June 30th, 2008 at 12:48 pm
Go ahead, call me a party-pooper. Let’s just get that out before you read any further.
Now here’s why: last year Laura and I were MORTIFIED to find a bunch of ELEMENTS chairs spread out along Spring on the Fourth of July with signs saying “reserved for ELEMENTS staff,” and occupied by the backsides of many ELEMENTS staffers and their friends and family paying no heed to the countless paying guests squished on the sidewalk behind them.
No, no, no, no. How many millions of ways can I say NO!? Is there anyone who does not get this? Please spread the chairs out again this year, but reserve them for ELEMENTS GUESTS. Remember, the folks who bring you wonderful things like…paychecks? If you want a reserved seat for the fourth, bring your own chair and stake it out down the road. This year the ELEMENTS stoop is 100% about customer service. No exceptions, and Laura and I will be checking.
Now you can call me something even worse than a party-pooper, if you want. If anyone can’t think of at least one reason why the ELEMENTS STAFF chairs sent such a bad message to me, Laura and our guests, please see me or Laura. ‘Nuff said???
June 29th, 2008 at 5:48 pm
Happy Sunday
Dave and I just got back from cruising along the West Side (sorry guys), it was so beautiful, and nice and cool. We are so lucky to live in such a wonderful paradise.
Bikes
This morning I asked Khaili to find out where all our beach cruisers are, I know that our university students have 2 of them, and one is out of service, but when I was at the hotel bright and early this am, i counted only 12. REMEMBER we have to make sure EVERY night, that they are all accounted for. Khaili please make sure that this was completed today so that we know where they all are, I told Emilija today that if she could just make sure that when they take the bikes for the night to ALWAYS tell the front desk what number, and also they should always be the older ones.
Cafe Zia
I told the girls this morning that they should get an umbrella and stand from maintenance to put up by the bar in the coffee shop, it will give them some direct sun relief and help make the counter not so hot. Morgan can you make sure this happened. Thanks
June 29th, 2008 at 4:28 pm
Good news: The wedding ring was found! The family was really nice and thrilled that they found it. I had a good time talking with them.
Lilly and I think that there should be a small recycling bin next to the trash can because those cups are recyclable. We could also put some sort of sign that asked everyone to please recycle.
Alright, that is all for now.
See you tomorrow
Khaili
June 29th, 2008 at 12:26 pm
Request for Adam: new Coldplay cd on the playlist…pleease!?!
June 29th, 2008 at 12:20 pm
Hey Gio,
I entered all the credit cards yesterday. Let’s go over that later today, if you aren’t melted by then.
June 29th, 2008 at 8:28 am
Hi… hello…Heya…
Well its 8.30am, and Natalia and I are dying of heat stroke! Kidding. But, WOW, I cant believe that its this hot this early in the morning. We are switching turns to sit in the shade until the sun gets a little higher in the sky.
I’m not posting anything special, just felt that I haven’t blogged in a really long while. Oh yes…. one thing! I was supposed to enter the Credit card into the computer from Zia, but they were not in the safe. Does anyone know where they went?
Well this is my friday, see all you in a few days with a fresh start on a new week! Bye~
June 28th, 2008 at 8:58 pm
p.s. Thanks Adam.
haha
June 28th, 2008 at 8:57 pm
Wooohoo! Looks like it is on!
Ready, Lilly?
June 28th, 2008 at 8:16 pm
Adam! I love that you like our idea!! I’m sure Khai and I would be more than willing to get all the necessary stuff and put it together and then give it to you…how exciting!
June 28th, 2008 at 8:01 pm
I really like the idea of a “meet the staff” page at ELEMENTS. If someone will coordinate, take and/or collect and email to me staff pictures I will create such a page…. Nice thinking guys….!
June 28th, 2008 at 5:34 pm
For me too, please!
June 28th, 2008 at 5:19 pm
Only if a picture of Brad Pitt can be used for my section.
June 28th, 2008 at 4:51 pm
PROPOSITION:
Priscilla, Lilly and I were thinking that we should have a meet the staff section on our website. It sounds kinda fun, doesn’t it? You know, with a picture and your interests, etc.
What do you guys think?
June 28th, 2008 at 3:33 pm
..I’m not done yet. There was one other thing..
The latch to the pool house gate is broken. But not for long! We took the latch off all together so that guest’s could get in to our wonderful Cafe Zia and hang out on the patio in the sun. Maintenance report is written and Seth will work his magic next time hes in.
June 28th, 2008 at 3:27 pm
Hey Everyone,
It’s good to be back.
Well, the mornings been busy with lots of guests enjoying the summer weather. There are a few things though that I would like to check on:
Room 332- the handle to the bathtub was loose, and then fell off when i went to check it! Regino went in to check it right away. Is it fixed? Great.
Have you ever heard of Quail Croft Goat Cheese?? It’s local and very yummy. If you would like to visit this local farm, you will find it at 2553 A Cattle Point Rd.
Thanks for the Fresh Breath Emporium Steffi!!! Now we all can show off out pearly whites and beautiful smiles..
See you tomorrow!
June 28th, 2008 at 3:04 pm
HELLO SUN!
Nice weather today. It was awesome.
There was a not-so-awesome incident today, however. The guests in 312 lost a wedding ring, and they were sure it was left in there. We searched very thoroughly but nothing came up. If it is found, their reservation number is 986882.
Priscilla and I took a field trip down to the Hideaway. I like it. If you just want a quite spot, Priscilla and I thought it was perfect, as quirky as it may be
Alright… I think that is all.
See you tomorrow.
June 28th, 2008 at 2:52 pm
Check out Steffi’s FRESH MOUTH EMPORIUM for the front desk staff. Enjoy luscious organic gum and assorted organic mints and have breath fresh as a dewy Spring morning in a meadow. Not only those of us who still pray to the tobacco gods (you know Laura’s heart hurts every time you smoke!), now everybody can enjoy fresh breath when talking to our guests. And remember: you can “hear” on the phone not only when you smile but also that you have fresh breath. Eat ‘em up!
June 27th, 2008 at 10:20 pm
Me again.
Room 203
The bathtub doesn’t drain. Guest is stay-over and wants to stay next to his friends. Please make sure Regino or Seth has a look at that tomorrow morning.
Thank you Morgan for getting the boss ladies matching post-its, I especially like the one which says: Someday, Somehow. You are a sweety.
June 27th, 2008 at 7:33 pm
SCHEDULE
I put up the schedule for 7-7 to 7-20. Due to day-off requests we are all working all kind of shifts on all kind of days, yeah, summer! So please look closely. Cafe Zia will stay staffed with just 1 person, however, I made sure on the weekends to have either Gio or Lilly work the front desk, so either one of them can jump out there and help the coffee goddesses. You guys rock, keep up the good work!
June 27th, 2008 at 4:33 pm
NEED TO LAUGH?
I saw such a good movie last night, I laughed out loud. It’s called: “The Darwin Awards”. The Darwin Awards do really exist and are awarded to people who die in really really stupid ways, for taking themselves out of the gene pool. I know, a tad tasteless. In the movie our hero is a total nerd, who tries to find a profile for those guys (it’s guys, always) who die in really really stupid ways, in order to get a job with an insurance company. He finds that after all he may not be so different than them, trying to find meaning, trying to accomplish something….It’s hilarious.
June 26th, 2008 at 10:30 pm
INVOICE
there is an invoice on the back desk that needs to be signed when the guest leaves, and she will also need a copy. The printer had a major paper jam when she checked in.
LAMINATING SHEETS?
Laura I saw the paper you left for me to laminate but I couldn’t find any laminating sheets. Are we out?
Had a blast working with Khaili. See ya! I am off for the next couple of days (well sorta)
June 26th, 2008 at 4:38 pm
San Juan Safaris
Any child under 2 years of age must stay with an adult in the cabin at all times, there is big windows on the whale watch boat so you will be able to see, or you can trade off with another adult. Please make sure ALL guests know this prior to booking a trip.
Thanks
Cindy
June 26th, 2008 at 3:39 pm
REMINDER:
Okay, we had a slight mishap with the clipper faxes. We have to make sure that they are faxed back after we receive and process them. Also, make sure you double check the dates. Today, I found a couple of reservations that were booked for july 8th for the clipper. I found the fax from them at the fax read: 02 July 08.
I can see how this would get confusing, but we really need to make sure that we get these right.
Did everyone notice the severe weather alert?
“SOME SPOTS MAY FLIRT WITH RECORD HIGH
TEMPERATURES…” Thank you, accuweather
“
June 26th, 2008 at 2:39 pm
THIS IS REALLY REALLY IMPORTANT
1)Print out the house keeping report for the correct day (today)
2) Make sure you printed the correct day (today)
3) Double check all pages are printed and submitted to R & R (a total of 7 pages)
4) Repeat steps 1 through 3
5) Give report to R & R and together repeat steps 1 through 3
I’m trying to be funny, but really, we need to get a handle on this. Please pay attention.
June 26th, 2008 at 12:10 pm
Lavendera Spa is closed on the 4th of July, For those guests that would like spa services please call spa d bune at 370-5027, they are going to be open to us only. spa d bune does not need our vouchers with it, they will charge the guests there and we will facilitate in making the appointment and directing our guests where they are located. If someone inquires about spa services on day of the 4th we will have an on call number to call. I will post that next week. But for spa reservations prior to the 4th for the day of the 4th call spa d bune directly.
Thanks so much.
June 25th, 2008 at 10:29 pm
SHUTTLE:
Can you please arrange a shuttle for a party of five down to the ferry? they will come at 10:00am the rez # 1133723(no actual notes in their file, just so you know the name)
MAP PAPER
Was ready today so I picked it up form Printonyx today. Yay me!
CINDY
about the cups there are paper cups in the back as well as the small plastic cups like we used to have for water, not sure what the situation is on the corn starch cups for water.
June 25th, 2008 at 6:38 pm
FOLLOW UP
A system is only as good as the people using it. Yup, I know, pretty deep, ain’t it?
So: check, respond to, and file emails daily. People add on services, cancel, have questions, please respond to them, it is part of your job and needs to happen in a timely manner.
Check “new bookings” section in WRP constantly. Print out online reservations and process. And here is a biggy: respond to alarms and afterwards: turn them off. Elena and I started our shift with something ridiculous like 12 alarms. Half of them had been dealt with, it turned out.
Also: don’t forget to take the garbage and recycling out. Morgan put a spiffy closing check list on the back of our closing sign. Please make sure you do all those things before leaving.
Team work, baby! Don’t ask what your coworkers can do for you, ask what you can do for your coworkers. It’s summer. We can do this. Pay attention and have fun!
Much love.
June 25th, 2008 at 3:37 pm
I got a call from the SPA today they wanted to let us know that they will be closed on the 4th of July. So if anybody wants to book something for the 4th tell them that the SPA will not be working. Thanks
June 25th, 2008 at 9:05 am
HOLD ROOMS
214 & 215 are on hold for July 3, 4, and 5. Release only if you need to.
June 24th, 2008 at 11:11 pm
Oh, yeah. Susan Jackson returned a call for Morgan conf. # 1168023
June 24th, 2008 at 11:09 pm
Hi
There were three no shows tonight..all part of the Century Tel group. I printed out their invoices and left them on the back desk in case they show up.
I’ve got a three day weekend, see you all on Saturday morning
Priscilla
June 24th, 2008 at 9:12 pm
#214345015 Expedia Reservation…please call Expedia tomorrow immediately! We do NOT have this room available and I couldn’t get through to them earlier because I was on hold for like 20 minutes.
The box in the back w/ all the shower baskets…I called Home Depot today. They will be emailing Laura a pre-paid postage thing in the next few days.
Also…their are still a couple boxes that need to be taken out to storage. (Old receipts, housekeeping reports, etc.)
That’s about it….goodnight!
June 23rd, 2008 at 11:07 pm
Hi Everyone!
All guests in, including two walkins.
Morgan
There are receipts on the back desk from the coffee shop. I didn’t know whether they had been/needed to be entered into the computer.
see you all tomorrow.
June 23rd, 2008 at 9:09 pm
Hey!
First things first-
Mo: There was an e-mail left tonight about a spa request. The spa was closed when we got that email so if you could follow up on that, that would be awesome.
Okay, I think that is it.
Good luck on your “three day weekend” Morgan.
See you all on.. thurday.
Khaili
June 23rd, 2008 at 10:48 am
Spa
When we cannot use Lavendera for appointments, please call spa d bune,370-5027 but when we use spa d bune remember that we do not do the voucher system, the guest will pay spa d bune directly. But we will set up the appointment as usual. make sure to show the guest where the spa is.
#332
Morgan already said it, Island Glass came as soon as I called today, and WOW it was 2 hours later and they had it totally fixed. That is service.
Vouchers or Direct Bills
Like Mr. Morgan said DONT process payment on any reservations paying with a voucher or a direct bill, I will do that when I receive payment.
June 23rd, 2008 at 10:38 am
332
Is open for business. Yay for Island Glass.
June 22nd, 2008 at 7:04 pm
VICTORIA CLIPPER
Just a reminder to y’all. Do not process payment at check-in for Vic. Clip. reservations. They do not need to be processed as cash, voucher, or gift cert. Just leave them be. When you check them out on their departure date it should give you a warning box that says that the amount was added to Victoria Clippers direct bill account. If it doesn’t, that means that whomever made the reservation forgot to add it to their Corporate Account. Just add it then re-check them out. Should work then. Cindy deals with the bills for those rooms. If you process the payment then we have to go back and refund everything to make it work. THANKS!!! ^_^
June 22nd, 2008 at 5:52 pm
YUMMY coffee, the girls are pro’s, as far as the charges go out at the coffee shop, if someone wants to charge an item from the coffee shop on to their room, make sure that you have the guests sign a charge slip, put their room number and print their name, these slips will go in the night drop bag with the daily paper work from Cafe Zia, before you put them in the bag please add them to the rooms and then put a check and your initials to indicate it has been done.
Morgan
Great job on your fast, I am proud of you.. Waiting to hear how it goes.
Laura
She will be out of the office for the first few days this week, please let people calling know, and ask if I can help them of if they would like her voicemail
Bike #20
We will keep this bike for spare parts, it will be kept in the maintenance shop
Cafe Zia
I had the girls put a brochure rack out on the counter with some maps, that way our groovey little coffee makers can play concerige also.
Room 332
I will update you on the eta of the window on Monday.
Happy Sunday night..
June 22nd, 2008 at 2:47 pm
CAFE ZIA
Did I mention how proud I am of Gio and Natalia? These girls rock!
Couple of things: when we check in guests and show them on the property map where the pool, spa, laundry room is, please point out Cafe Zia and mention that it is open from 7AM to 3PM daily.
Credit card sales: when guests want to pay with a credit card at Zia, the girls will use the manual credit card machine. One of us needs to input those sales into WRP every day after Zia closes (Gio will do this mostly). Go to house accounts to do this.
Room charge: when guests want to add a coffee drink to their room, Gio will add the charge to their room into WRP on her laptop. When Gio is not working or her computer isn’t, the front desk will get a call from cafe Zia, saying which amount to add to which room.
This is all a work in progress, so bear with us and tell us your ideas.
FUN FACT
When you eat artichokes and then have a sip of beer, the beer tastes like 7up. Why?
June 22nd, 2008 at 1:32 pm
MORGAN:
We need a tall person to get some 8oz paper cups for the lobby and the coffee shop. Are you up for the job?
June 22nd, 2008 at 10:43 am
If the opening person could make the drip for Gio, that would be great. They are super busy in the morning and would like it is we could help them out a little
Also, there was an extra brochure holder in the back office, and the coffee shop needed a place to put some island maps so we brought it out there. I didn’t think it had much use sitting there empty. Just letting everyone know in case they need it.
Its been a pretty exciting morning, lots to do.
Have a great day everyone!
June 22nd, 2008 at 9:22 am
Hey Morgan, sounds like a little bit of a rough night. Unusual story though.. anyways, just thought i would let you know that i called Davidson about the room change. i left a message letting him know and told him if he had any questions he could give us a call.
June 22nd, 2008 at 8:50 am
Can we add Cafe Zia into the extra charges scroll bar for a room??
June 21st, 2008 at 9:12 pm
Smooth sailing with my trusty sidekick Morgan tonight. Nice, happy guests.
A guest left a message asking for more towels and if a phone call on a phone card from the room would cost her. She didn’t leave her name or number or room. Just so you know.
Also: Morgan was trying to find who made the call from which room and somebody had turned off the CMS & winlink program on the back desk computer. Those two programs need to be on at all times. They track the long distance calls from the rooms.
PRISCILLA
please check #1187080, these guests are here but have a reservation fully paid for July. On purpose, accident? Please let me know.
Happy solstice everybody!
June 21st, 2008 at 3:41 pm
GIFT CERT NO SHOWS
When making a reservation with a gift cert. PLEASE make sure you get the gift certificate number. More often than not the Gift Cert. number is already used to make a pseudo-reservation on WRP. Just use the info in WRP to make a reservation that way we have the GC number. We had a no show on the Wind House last night. Res #1180029. Our cancellation policy still applies to GC reservations. If they make a reservation, and we hold that room on their GC. Should they “no show” on us we will void their GC. That’s it.
DAY SPA
Lavendera will hopefully have some more brochures available on Monday so we can get some more then for the lobby. Any thought on having a nice full-page list in the room folders?
June 20th, 2008 at 10:52 pm
LOBBY LIGHTS
Well the track lights above the lobby are stuck on permanent “mood lighting.” I think the ballast, transformer, or whatever handles that thing is finally going bad. Can we have Dave look at it? It’s a little dark in here without them at full power.
BIKE(s)
Bike number 20 rear wheel is bent. We need to take it over to Island Bicycles to have it repaired. I hope they can just re-true it or else it’ll cost us a new rim. Booooo.
WEDDING GUESTS
Well as you may have notices we are almost sold out for Saturday. A lot of those folks are with a rather largish wedding. That means that there will usually be a run on irons and ironing boards. if it looks like everyone and their bridesmaid needs one here are some tips. Refer people to the full-sized ironing board and steam iron in the guest laundry room. Ask guests to call you when they are finished so we can have housekeeping pick it up and take it to another guest. Just a thought. Also a big concern with wedding guests are the folks who are trying to get into their room extra early to get ready. Because we are so full please try to avoid moving rooms around. There is too much of an opportunity for reservations to me messed up or wrong room keys given out. Good luck morning folk.
Well that’s my 2 cents.
June 20th, 2008 at 8:55 pm
One more thing:
We had a mishap with the housekeeping report today. Whoever prints out the housekeeping reports for Raquel or Regino, please check the “page 1 of (insert total number of pages here)” at the bottom of the first page, and count to make sure that all of those pages are there.
Thanks guys.
June 20th, 2008 at 8:04 pm
PRISCILLA:
It is really important that you tell Raquel or Regino that 308 needs to be cleaned as soon as the housekeeping staff gets here. Read the remarks in res. # 1418 for details.
Thank you!
See you at nine.
Khaili
June 20th, 2008 at 7:06 pm
HOLD ROOMS
Well folks we are almost sold out for Saturday. WOOHOO!!! I have put rooms 304 and 335 on Emergency Hold. Please do not forget to release them if everything is looking good.
June 20th, 2008 at 11:26 am
Ok…so I organized the back cabinet with all the brochures, so hopefully it will be a little easier to find what we are looking for. Also…we are running low on a few brochures for San Juan Safaris, M & W, Susie’s, etc. So I called all the places that we need brochures from and they will hopefully be bringing them by in the next few days.
Also! Alarms…they can be kind of confusing when it just says “follow-up” but there are no notes in the reservation…what am I following up on?
Airplane poster in the lobby….we don’t sell them anymore as most of you probably know. They can be found on linneadesigns.com
Western Prince has tons of space on their 2pm whale watch today…and J-Pod is back so whale sightings are almost a guarantee. Western Prince also wants us to know that their set summer schedule will be a 2pm everyday, with a 10am cruise on Fridays, Saturdays, and Sundays.
That’s pretty much it…the phones have been ringing like crazy this morning!!
June 19th, 2008 at 10:02 pm
The lady in rm 323 wants to know exactly were we got the poster that is framed in our lobby, I tried to find it be the artist name but I couldn’t find that exact print. She will be in, in the morning if someone could have that info handy.
Please Call SJO in the am and add an extra adult to for rez # 1153452? Thank you.
It was a nice quiet evening.
June 19th, 2008 at 7:49 pm
Cool, Khaili, thank you!
And since Gio forgot to brag, I have to: Gio, I’m so proud of you! Gio went to local businesses and gave out coupons for Zia, got us orders from all kinds of people, because we use organic milk and Gio has a reputation as the espresso queen on the island. Yeah!
June 19th, 2008 at 5:01 pm
Hello everyone!
I feel like it is October… sun, where are you?
Okay, so I have a couple of things to tell you all–
The first is a reminder that the summer ferry schedule is in effect on the 22nd. YAY! Summer is almost here!
The second is that I made up a waiting list for the people who request a room that isn’t available when they make their reservations. It is an excel document and it is in the “waiting list” folder. Filling it out is pretty much self explanatory.
Things to remember about this waiting list:
-Always check the waiting list after a cancellation is made, to see if someone requested that room for that time.
-It is a first come first serve deal, so before you let the customer know about the opening, make sure they were the FIRST ones to request that type of room.
Have a great night, everyone-
Khaili
June 19th, 2008 at 2:33 pm
TEST RESERVATIONS
We got several TEST reservations the last couple of days. They originate from from Reach Local, a marketing company cooperating with Blizzard. I called and asked them what up. They said to simply cancel those test reservations.
June 19th, 2008 at 12:52 pm
MAP PAPER
I ordered a case of paper with the property map on the back from Printonyx. Should be ready for pick up in a week.
June 18th, 2008 at 10:36 pm
BACKDOOR KITCHEN VOUCHERS
I made a voucher log and put our very first entry in it, but we do not have anymore of those pocket dividers here so for now the sheets are in the front pocket of the voucher folder. I know we have lots of extra at BR so I will bring some up with me when I come in tomorrow.
How weird to be here at ELEMENTS it feels like its been forever and like I should be doing dishes or breakfast prep or… something.
We got an online rez. (1183530) requesting that we add a whale watch tour to the guests stay because she wants to join her sister who is supposed to have already had a trip booked for the 21st with San Juan excursions at 1:00pm, but when I looked up the sisters rez (1181056) there was nothing noted about whale watching anywhere. I called San Juan excursions and left a message to check that nothing was booked and then not noted. If they call back and nothing has been booked please make sure that it does get booked. This is kind of a rambling blog so ask me if you have any questions, in any case I will be in at 3:00
June 18th, 2008 at 8:18 pm
Good Evening ALL:)
Thanks everyone for attending the customer service staff meeting today, it is great to be able to talk with you all and express what we as managers feel are our strong points and weak points and to know that you all are able to take it and process it as needed. If you have any imput I would love to hear it.
BOXES
When you put boxes in the recycle bin please break them down, if you don’t it fills up the recycle bin really fast.
Parking Bumpers
WOW, the housekeeping staff went to town and painted all the curbs, they look fantastic, Thanks everyone..
FISH
Did you see the cute little fish in the pool tonight? I think their names were Zoe and Mia, they were doing all kinds of tricks lead by their trainer Khaili
Happy Wednesday EVE..
June 18th, 2008 at 10:33 am
Hi everyone-
Just letting you all know that some of the members from the Elements Relay For Life team may be stopping by to drop off some paper work for me. If they do, could you please just put those in my box. Thank you so much.
Also, if Backdoor Kitchen e-mails us their logo, it is for the dining vouchers. There is a voucher already made in publisher, so if you get that e-mail, please copy and paste it into the voucher. If this doesn’t make sense (very possible) just ask me.
One more thing… Seth put the new bikes out today. If someone wants to use them, make sure that they know that the seats are not adjustable yet. The adjustable seat clasps aren’t here yet.
Thanks,
Khaili
June 17th, 2008 at 10:38 pm
Hey
KHAILI
The Pacific Lutheran elderly group has been told that they have 12:00 check outs, please let Housekeeping know. They also will be bringing their bags into the office to be stored, we are then suppose to load their bags into the van and take the luggage for the 18 people down to the clipper for them. Hopefully those people will find their own way down.
I also confirmed a webervation, and caught that they were looking for a massage. Since the reservation is for 6/22 lets try and get it booked right away! it may be a side by side.. “lets make it double”
CINDY
There was a phone message for you, look up #210275808 and read the remarks.
Well, my nights done. See you all at the staff meeting tomorrow!
Priscilla
June 16th, 2008 at 10:54 pm
Hi
Phones were ringing off the hook tonight.
LILLY
-Remember the Romance package
-Room 115 is a stay over, they bought another room so they could hang out all day until their ferry home.
STEFFI
Room #112 needs a new room binding
Yikes! I found something special in the back room and left him on the back desk for everyone to see.
Hope all the newbies have fun on the field trip.
See you at 3:00
Priscilla
June 15th, 2008 at 2:41 pm
Regino, Thank you for digging through the trash to find the clipper ladies misplaced Clipper tickets. That was amazing!!